The eLabNext support platform is a newly introduced system aimed at providing enhanced support and documentation to users of the eLabNext digital lab platform. It's important to note that this platform is currently under development, with efforts being made to transition to this new system smoothly. The team behind eLabNext is actively working to release new and updated support materials on this platform, ensuring that users have access to the latest information and assistance.
The new eLabNext Support platform combines and centralizes everything you need as an eLabNext user:
- eLabNext product documentation
- Contacting support & submitting requests
- Access to important resources, product updates, and frequently asked questions
Product documentation upgrade
In 2024, we will embark on the journey of migrating and updating the product documentation from the old system to the new one according to the schedule shown below. Both documentation systems will run concurrently during this period to ensure that you always have access to the information you need.
> Current eLabNext product documentation for eLabJournal & eLabInventory
> New centralized eLabNext product documentation
|
Subject |
Status |
Phase |
Expected Release date |
|
General information |
✅ Released! |
2 |
Aug 2024 |
|
Account |
📖 Review |
3 |
Sept 2024 |
|
Groups |
✅ Released! |
2 |
Aug 2024 |
|
Marketplace |
✅ Released! |
2 |
Aug 2024 |
|
Add-ons |
✅ Released! |
2 |
Aug 2024 |
|
Apps & Connections |
✅ Released! |
2 |
Aug 2024 |
|
Roles and Permissions |
✅ Released! |
2 |
Aug 2024 |
|
Experiments |
✅ Released! |
3 |
Sept 2024 |
|
Studies |
✅ Released! |
3 |
Sept 2024 |
|
Projects |
✅ Released! |
3 |
Sept 2024 |
|
Project Groups |
✅ Released! |
3 |
Sept 2024 |
|
Samples |
✅ Released! |
1 |
Jun 2024 |
|
Sample Types |
✅ Released! |
1 |
Jun 2024 |
|
Storage Units |
✅ Released! |
1 |
Jun 2024 |
|
Supplies and Ordering |
🛠️In Progress |
4 |
Dec 2024 |
|
Protocols |
✅ Released! |
3 |
Sept 2024 |
|
Equipment |
✅ Released! |
1 |
Jun 2024 |
|
File Storage |
✅ Released! |
4 |
Dec 2024 |
|
Organisation Admin |
🛠️In Progress |
4 |
Dec 2024 |
|
System Admin |
🛠️In Progress |
4 |
Dec 2024 |
|
Mobile App |
🛠️In Progress |
4 |
Dec 2024 |