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Contact support
Need help? We’re here for you!
If you have a issue with the software, before reaching out, please follow the troubleshooting steps outlined in this article:
Troubleshooting Guide: How to Quickly Resolve Common Issues
When Contacting Us
To help us investigate and resolve your issue as efficiently as possible, please include the following information in your message:
- - Are multiple users in your lab or organisation experiencing the same issue? (Yes/No)
- - Which browser (e.g., Chrome, Firefox) and operating system (e.g., Windows, macOS) are you using?
- - Screenshots or a video recording that clearly shows the issue
- - The ID(s) or URL(s) of the affected elements or records
- - Check Developer Console (Advanced): Press F12 or right-click > Inspect > Console and look for red errors or failed network requests.
We're here to help, and the more details you can provide, the faster we can assist!
Submit a request
🛠️ Contact Support
Use this option if you need help from our support team. This includes:
- > Questions about using the software
- > Issues or bugs you're experiencing
- > Any general assistance and guidance you may need
We’re here to help! Our support team is fully available in English, Dutch, German, and Spanish, so you can always reach out in the language you’re most comfortable with.
✅ Submit Feedback
Use this option to share your thoughts on how we can improve. This includes:
- > Suggestions for new features
- > Feedback on existing features or functionality
Please note:
- > We may not reply to every item, but all feedback is reviewed and appreciated.
- > This space is not for reporting bugs or technical issues.
- > For anything that needs troubleshooting or a direct response, please contact Support.
Your input helps us make the product better!