Contact Support

Need help? We’re here for you!

If you have an issue with the software, before reaching out, please follow the troubleshooting steps outlined in this article:
Troubleshooting Guide: How to Quickly Resolve Common Issues

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When Contacting Us

To help us investigate and resolve your issue as efficiently as possible, please include the following information in your message:

• Are multiple users in your lab or organisation experiencing the same issue? (Yes/No)
• Which browser (e.g., Chrome, Firefox) and operating system (e.g., Windows, macOS) are you using?
• Screenshots or a video recording that clearly shows the issue.
• The ID(s) or URL(s) of the affected elements or records.
• Check Developer Console (Advanced): Press F12 or right-click > Inspect > Console and look for red errors.

We're here to help, and the more details you can provide, the faster we can assist!